Responsibilities:

• Conducted user interviews, competitive audits, and extensive research and analysis to inform design decisions.

• Created wireframes, prototypes, and iterated on designs based on feedback in Figma.

• Led meetings, presentations, and collaborated with investigators, data analysts, business stakeholders, UX team members, and developers to deliver effective solutions.

Key Projects:

• Health & Wellness Case Management Project:

• Designed a software system to track research progress and facilitate communication among investigators and data analysts.

• Delivery Driver Fraud Case Management Project:

• Developed a tool to identify and combat crime rings related to Walmart's app "Spark Driver," incorporating visual, geographical, and data analysis features.

• Vendor Fraud Case Management Project:

• Iterated on a software tool to aid investigators in researching and tracking cases involving vendor fraud.

Challenges & Solutions:

• Addressed the challenge of unstandardized information by conducting thorough research to identify common fields across forms, enabling the creation of a data table with filtering options.

• Actively engaged with users to gather feedback and iteratively improve designs, resulting in high user satisfaction.

• Successfully negotiated design compromises with developers and stakeholders to meet user needs while adhering to project timelines.

Achievements & Feedback:

• Successfully created tools that helped to prevent internal crime, saving Walmart upwards of $70 million

• Tailored designs to meet the diverse needs of investigators, data analysts, and legal teams, ensuring ease of use and accessibility for each user group.

• Received praise for thorough research, design skills, and ability to collaborate effectively with cross-functional teams.